Warranty Terms & Conditions
All furniture sold comes with a full twelve (12) months warranty against manufacturer’s faults. The warranty applies to normal domestic use only.
24hr notification is needed, in regards to any warranty claim ie material and workmanship for a 12 months period. Warranty does not cover normal wear and tear, commercial use, damage arising from abnormal use, scratches or dents, chipping or peeling, not properly maintained and being modified goods. RelaxHouse Furniture has the ultimate discretion to obtain proof of purchase and any further information to decide on warranty outcomes.
Any seconds, samples, display, discounted, used or showroom models that are sold are not covered under any part of the warranty.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion. If the exact item or colour is not available Relaxhouse will offer the closest 'similar' item available at the time.
Warranty FAQ’s and Details
Q: How Long Is Your Warranty Period?
At Relaxhouse all our products have a 12 month comprehensive warranty.
Q: What are your Warranty Terms and Conditions?
Warranty applies to the original purchaser from the date of purchase and covers manufacturing faults and defects. If an item should fail as a result of a manufacturing fault or defect under normal domestic use, the manufacturer at their discretion will repair, refinish or replace the failed item.
Q : What is not covered?
1. Normal wear and tear;
2. Damage arising from abnormal use, or abuse;
3. Products which have not been maintained, or which have been modified;
4. Any indirect or consequential loss.
5. Commercial use
The manufacturer reserves the right to substitute failed items with a similar product should the model or colour no longer be available. Any replacement will be for the failed item or part only and not a complete set. The original warranty period is not extended in the event of a repair, refinish or replacement.
Warranty specifically excludes general wear and tear, fading, staining, corrosion and/or staining of any steel or stainless steel components, corrosion and/or fading of any powder coating, commercial use and/or inappropriate use and damage caused as a result of failure to observe reasonable care, maintenance and assembly instructions for all furniture, accessories and related hardware. Natural hazards, like wind, rain and storm damage are also excluded from warranty.
The amount of ‘reasonable’ care required for all furniture and household items should be directly related to the amount of exposure the product has to all weather conditions and indeed the amount and type of use the product is subjected to.
We recommend that all outdoor furniture and shade products are not exposed to direct sun and covered and/or stored when not in use. The word 'outdoor' implies 'can be used outside'. Items need to be protected from the harsh Australian conditions and should always be under a covered area and stored and covered when not in use and not exposed to any direct sun and weather.
Any item/s used in close proximity to the sea and salt are not covered by warranty.
This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from Relax House
Q: What do I do if I have a problem?
In the event of a failure it is the customer’s responsibility to contact Relaxhouse via email [email protected] and return the item to the store of purchase along with a copy of the tax invoice.
Relaxhouse is committed to the excellence of our products and providing first class customer service coupled with unbeatable value.
A very responsive after sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours. Contact us at [email protected] if you require any assistance with your product after purchase.